At Tunturi Shop, we stand behind the quality of our premium fitness equipment just as we stand behind your fitness journey. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging
  • You must provide proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Gym gloves (due to personal hygiene considerations)
  • Used or damaged equipment
  • Custom or special order items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details (order number, product name, and reason for return)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in its original packaging
  5. Ship the item back to our warehouse using a trackable shipping service

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our warehouse), we’ll process your refund or exchange:

  • Refunds will be issued to the original payment method
  • Processing time: 3-5 business days after approval
  • Bank processing time: Additional 5-10 business days depending on your financial institution

Exchanges

If you need to exchange an item for a different size or model, please indicate this in your return request. Exchanges are subject to product availability. We’ll cover the shipping costs for your replacement item if the exchange is due to our error.

Damaged or Defective Items

We take pride in the durability of our fitness equipment. If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

To expedite your return process, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Tunturi Shop Customer Service, I would like to request a return/exchange for my recent order: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Insert: Wrong Size, Defective, Changed Mind, etc.] [For exchanges, please specify the desired replacement item] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Return Address

Once your return is approved, please ship your item to:

Tunturi Shop Returns
82 Haseldine Rd
St Albans, GB CH7T 3IR

For any questions about our returns policy, don’t hesitate to contact our dedicated support team at [email protected]. We’re committed to helping you get the most from your fitness journey with equipment you love.